Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | O | E | I | J | R | I | T | E | K | T | O | F | N | O |
| D | O | N | T | A | S | S | U | M | E | C | Q | Z | H | Y |
| M | R | N | B | N | W | O | Q | F | M | A | H | V | N | A |
| M | E | F | T | P | C | I | T | J | P | T | N | C | Q | D |
| B | E | O | W | R | A | A | R | Y | A | N | M | R | B | O |
| U | O | K | T | H | O | B | C | P | T | O | P | X | Y | N |
| Z | N | E | T | S | I | L | G | F | H | C | A | D | A | T |
| T | N | E | I | T | A | P | E | B | Y | E | F | L | R | P |
| D | A | Q | R | X | W | Q | I | M | G | Y | I | Q | V | A |
| Y | P | I | H | S | R | E | N | W | O | E | K | A | T | N |
| V | V | G | X | M | Y | J | D | Y | E | T | K | M | P | I |
| U | G | N | O | I | T | U | L | O | S | O | I | S | E | C |
| T | U | I | M | L | U | U | W | L | G | G | E | O | R | I |
| U | P | E | W | E | O | K | X | Z | J | S | R | V | N | I |
| I | A | N | O | I | T | S | E | U | Q | K | S | A | B | T |
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