Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | J | X | N | W | P | E | T | Y | E | T | F | A | M | I |
| X | T | K | O | Y | R | B | A | P | L | U | Q | M | N | E |
| K | I | I | I | Y | U | D | K | A | R | K | W | O | O | Y |
| Z | Y | H | T | A | P | M | E | M | E | A | I | M | O | E |
| X | Z | V | U | A | C | A | O | A | Z | T | F | U | G | C |
| H | E | T | L | I | O | Q | W | U | O | P | E | L | A | O |
| I | M | M | O | U | T | B | N | M | C | F | R | F | V | N |
| G | U | A | S | K | Q | U | E | S | T | I | O | N | U | T |
| R | S | G | R | C | W | L | R | P | C | P | J | U | A | A |
| F | S | Y | W | F | O | I | S | A | A | M | M | P | N | C |
| X | A | H | M | R | V | S | H | M | J | T | M | Z | H | T |
| C | T | G | T | D | B | T | I | V | I | A | I | P | J | A |
| O | N | N | L | Y | W | E | P | I | S | L | Q | E | O | U |
| N | O | P | Q | V | E | N | G | P | L | M | E | O | N | P |
| C | D | O | N | T | P | A | N | I | C | E | D | B | N | T |
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