Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | T | U | J | Z | G | N | J | G | N | M | F | L | O | T |
| X | N | S | O | Q | C | I | O | O | U | V | S | V | N | B |
| P | K | O | E | D | T | B | I | H | D | M | J | E | P | J |
| L | X | N | I | C | Z | T | K | T | M | U | I | I | N | V |
| I | M | O | E | T | U | T | O | Q | Q | T | H | E | C | O |
| Z | R | I | M | L | O | Z | X | N | A | S | T | A | E | U |
| G | K | T | O | O | T | M | N | P | R | S | S | Y | M | B |
| Z | P | S | M | I | L | E | E | E | I | L | E | U | U | Y |
| S | B | E | B | R | I | B | N | L | G | C | M | F | S | J |
| F | M | U | Y | M | D | W | X | S | O | B | P | M | S | J |
| I | P | Q | A | U | O | C | A | N | W | R | A | V | A | N |
| D | N | K | L | E | J | Z | T | P | D | G | T | G | T | B |
| J | S | S | K | W | D | A | E | F | Z | V | H | N | N | D |
| K | E | A | X | R | C | X | P | J | S | M | Y | J | O | M |
| P | T | F | B | T | C | I | N | A | P | T | N | O | D | C |
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