Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | B | H | J | E | R | N | G | U | O | V | S | N | S | Z |
| P | N | A | A | Y | W | Y | E | P | H | D | I | O | Y | B |
| I | G | O | F | W | Q | N | K | V | L | L | V | H | V | E |
| H | S | P | I | J | K | K | G | Q | D | T | T | M | I | D |
| S | O | L | U | T | I | O | N | E | K | A | J | B | Z | L |
| R | M | C | E | E | O | V | A | Z | P | U | E | U | W | I |
| E | Y | I | B | M | R | M | A | M | C | C | T | H | A | T |
| N | I | U | L | Z | C | B | E | P | A | T | I | E | N | T |
| W | B | V | K | E | Y | C | S | L | I | S | T | E | N | T |
| O | W | F | A | Y | A | H | P | Y | O | L | X | H | K | B |
| E | Y | E | C | O | N | T | A | C | T | R | L | Q | N | A |
| K | F | O | N | F | S | Q | T | N | M | D | T | J | T | D |
| A | S | K | Q | U | E | S | T | I | O | N | Z | N | T | R |
| T | N | E | F | O | E | M | U | S | S | A | T | N | O | D |
| D | B | R | A | D | O | N | T | P | A | N | I | C | I | C |
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