Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | G | F |
| W | N | W | Z | T | P | T | I | Y | O | C | S | J | G | F |
| P | Z | O | G | E | F | R | E | T | M | I | K | K | G | H |
| T | Y | G | I | F | L | C | N | N | N | N | Q | L | J | Y |
| A | G | L | G | T | O | I | D | E | H | A | U | W | E | L |
| E | O | H | X | N | O | M | M | T | T | P | E | A | E | B |
| K | Z | X | T | H | J | M | B | S | A | T | S | G | M | X |
| S | K | A | S | R | N | D | E | I | B | N | T | T | U | L |
| G | C | B | I | T | A | M | P | L | O | O | I | K | S | X |
| T | F | F | T | C | P | T | A | I | O | D | O | R | S | G |
| R | D | P | L | A | T | C | T | A | T | R | N | D | A | H |
| C | K | O | T | U | A | U | I | J | I | I | T | C | T | V |
| Y | X | H | U | E | L | R | E | V | O | L | X | N | N | J |
| G | Y | P | M | O | G | G | N | M | W | H | S | K | O | D |
| J | Z | N | S | J | M | K | T | T | F | R | T | V | D | C |
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