Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | O | B | Y | T | C | I | N | A | P | T | N | O | D | C |
| S | L | G | N | Q | C | R | W | L | K | Z | Y | F | O | W |
| Q | T | R | Z | E | Q | A | R | V | P | Z | H | N | N | I |
| B | R | A | T | Q | T | T | T | X | K | O | T | H | T | T |
| G | O | S | K | N | N | S | S | N | X | R | A | T | A | O |
| Q | S | K | G | E | O | T | I | O | O | P | P | Y | S | V |
| M | D | Q | I | Q | O | B | V | L | L | C | M | R | S | S |
| B | X | U | Q | V | C | W | E | C | J | U | E | U | U | L |
| E | J | E | E | P | Z | M | N | P | D | F | T | Y | M | Y |
| Z | W | S | G | W | O | H | A | E | A | F | K | I | E | O |
| U | K | T | E | T | E | K | F | C | R | T | J | N | O | D |
| Q | H | I | I | S | G | E | L | I | M | S | I | V | U | N |
| W | T | O | F | N | W | L | T | G | S | E | H | E | Q | A |
| G | N | N | X | X | Q | U | P | S | B | T | V | I | N | A |
| H | N | Q | R | R | N | W | K | Z | W | A | X | R | P | T |
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