Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | E | Y | P | P | C | I | N | A | P | T | N | O | D | C |
| P | V | Y | C | S | R | M | F | I | T | X | C | F | O | R |
| I | C | A | V | V | O | X | Z | C | O | N | N | N | N | J |
| H | F | O | F | L | X | L | A | J | O | L | T | T | T | V |
| S | M | I | L | E | R | T | U | I | A | R | C | B | A | X |
| R | C | T | Y | H | N | G | T | T | O | J | M | C | S | X |
| E | G | B | I | O | R | S | B | L | I | K | F | M | S | W |
| N | A | I | C | N | E | L | E | A | I | O | E | Z | U | V |
| W | Y | E | G | U | J | M | P | M | W | S | N | Y | M | X |
| O | Y | X | Q | F | O | G | A | U | P | B | T | Z | E | I |
| E | A | K | K | T | U | F | T | G | G | A | U | E | R | F |
| K | S | V | I | O | V | V | I | G | D | R | T | N | N | B |
| A | A | O | W | L | M | Q | E | F | D | P | V | H | M | P |
| T | N | L | S | F | K | F | N | W | H | B | D | U | Y | K |
| A | V | K | E | F | H | Z | T | F | D | J | T | J | Y | E |
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