Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | S | K | X | T | E | C | S | D | Y | V | B | V | P | L |
| R | N | M | N | A | C | X | B | L | J | J | Y | G | I | M |
| B | A | O | T | O | D | A | J | V | L | L | H | K | H | B |
| P | P | N | I | I | I | L | T | E | S | P | T | O | S | M |
| I | W | V | Q | T | H | T | Y | N | O | P | A | G | R | V |
| K | C | Z | R | P | O | N | S | I | O | A | P | K | E | C |
| E | L | E | G | Z | B | M | B | E | M | C | M | J | N | I |
| T | N | E | I | T | A | P | E | B | U | Q | E | C | W | N |
| Z | Z | K | N | E | T | S | I | L | D | Q | U | Y | O | A |
| F | K | Z | W | F | T | N | W | U | O | H | K | E | E | P |
| P | K | S | O | L | U | T | I | O | N | R | L | S | K | T |
| I | P | J | A | E | I | R | U | J | X | I | T | O | A | N |
| N | G | X | N | O | E | G | D | E | M | V | C | N | T | O |
| B | I | O | Y | M | E | M | U | S | S | A | T | N | O | D |
| L | Y | K | N | F | E | M | E | R | Q | C | T | K | W | C |
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