Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | P | N | F | V | C | I | N | A | P | T | N | O | D | C |
| J | H | I | F | D | U | G | K | Q | A | Q | A | Q | O | Q |
| S | M | T | H | D | Y | X | Y | S | Q | S | J | N | N | P |
| R | E | N | A | S | M | I | L | E | K | G | T | M | T | G |
| D | S | X | T | P | R | U | F | Q | O | R | M | E | A | L |
| O | P | R | S | N | M | E | U | C | O | B | R | A | S | X |
| T | F | C | N | Y | E | E | N | L | T | S | Z | O | S | A |
| J | B | N | E | C | S | I | E | W | I | O | L | K | U | K |
| Q | D | G | E | T | E | M | T | U | O | U | V | T | M | S |
| O | X | Q | I | T | O | M | V | A | T | E | N | A | E | K |
| O | Z | O | W | T | S | Q | E | I | P | E | K | Q | C | W |
| H | N | Q | I | E | N | I | O | O | U | E | A | A | K | H |
| L | W | O | N | C | V | N | L | E | G | E | B | J | T | W |
| Z | N | D | A | E | Y | E | C | O | N | T | A | C | T | F |
| T | Z | K | M | Y | P | R | G | G | H | S | L | I | A | E |
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