Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | P | C | U | Z | B | Z | Q | H | I | H | U | C | U |
| O | N | A | Y | L | L | F | Q | W | V | G | U | P | Z | V |
| E | F | O | M | N | I | D | Q | H | I | C | E | W | N | J |
| M | W | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | V | L | L | T | N | O | T | T | F | J | Y | O | D | R |
| T | B | I | L | I | O | O | L | C | Z | Y | D | I | B | C |
| C | N | D | I | A | F | M | U | U | Z | X | Q | V | U | I |
| A | U | A | S | K | Q | U | E | S | T | I | O | N | T | N |
| T | H | J | G | K | H | M | M | L | K | I | D | E | O | A |
| N | W | R | X | H | P | I | I | U | O | M | O | L | R | P |
| O | I | N | E | A | L | S | T | Y | E | R | R | N | A | T |
| C | C | N | T | E | T | S | H | W | C | K | T | Y | U | N |
| E | N | H | B | E | L | V | Y | L | A | Q | L | N | W | O |
| Y | Y | X | N | P | E | M | U | S | S | A | T | N | O | D |
| E | B | E | P | A | T | I | E | N | T | E | U | U | S | C |
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