Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | W | S | S | Z | K | H | J | B | O | E | R | X | Z | O |
| Q | N | K | K | E | M | P | A | T | H | Y | B | D | W | Y |
| S | G | O | H | H | Q | U | F | K | N | T | Z | X | X | I |
| D | K | M | I | K | U | Y | K | E | J | A | Y | K | D | Y |
| F | U | H | V | T | I | L | C | Q | S | K | N | V | V | A |
| M | O | Y | N | Y | O | E | P | K | C | E | U | I | E | E |
| Z | W | M | O | H | G | M | Q | B | Y | O | L | C | M | Y |
| U | G | W | S | H | B | U | E | E | W | W | S | I | U | P |
| V | N | F | P | K | E | P | C | L | I | N | O | N | S | E |
| R | W | V | N | S | A | O | I | Z | O | E | L | A | S | N |
| F | E | A | T | T | N | S | J | H | Z | R | U | P | A | U |
| M | K | I | I | T | T | E | L | I | M | S | T | T | T | S |
| I | O | E | A | E | V | T | O | P | Y | H | I | N | N | H |
| N | N | C | N | W | M | N | W | D | S | I | O | O | O | A |
| T | T | A | L | B | T | G | R | Z | N | P | N | D | D | C |
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