Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | H | X | Y | D | R | I | P | I | G | X | S | W | V | J |
| K | N | M | E | A | S | K | Q | U | E | S | T | I | O | N |
| G | H | O | R | X | D | U | I | N | D | K | X | K | T | O |
| Y | Q | C | I | R | C | I | N | A | P | T | N | O | D | E |
| T | W | A | T | T | F | N | E | R | A | A | Y | U | G | N |
| V | T | A | K | E | O | W | N | E | R | S | H | I | P | J |
| I | J | K | A | Y | S | M | S | E | Q | T | H | Q | G | L |
| G | T | P | X | E | Y | B | E | P | A | T | I | E | N | T |
| W | U | M | Y | C | H | D | L | L | I | S | T | E | N | E |
| S | U | T | G | O | T | W | I | H | O | R | P | H | J | G |
| C | Z | R | R | N | A | O | M | U | N | R | R | B | U | W |
| R | T | X | Y | T | P | V | S | O | L | U | T | I | O | N |
| L | E | N | Q | A | M | J | S | J | V | O | J | N | W | X |
| M | R | O | E | C | E | M | U | S | S | A | T | N | O | D |
| H | N | I | G | T | A | J | V | G | W | G | O | V | G | C |
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