Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | S | O | L | U | T | I | O | N | E | Q | T | I | T | Q |
| C | N | P | T | C | R | I | H | L | U | T | B | A | N | N |
| A | C | E | I | I | X | R | I | D | E | G | P | O | A | R |
| T | N | C | I | H | N | M | X | D | T | M | I | X | A | U |
| N | G | E | I | T | S | F | F | G | L | T | Y | V | K | D |
| O | E | I | T | N | A | R | N | U | O | B | H | Q | A | B |
| C | P | O | I | S | A | P | E | M | U | A | T | C | H | E |
| E | O | Y | A | B | I | P | E | N | C | V | A | G | A | Q |
| Y | U | C | X | F | A | L | T | B | W | N | P | H | B | O |
| E | B | Q | D | F | O | V | Z | N | B | O | M | H | T | N |
| J | M | I | X | R | Y | Y | Q | J | O | B | E | B | G | J |
| Y | I | C | T | R | A | K | J | S | I | D | C | K | M | I |
| I | X | N | N | O | I | T | S | E | U | Q | K | S | A | I |
| D | O | N | T | A | S | S | U | M | E | P | X | A | S | T |
| C | L | Q | Y | I | E | B | X | G | A | B | T | P | F | A |
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