Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | S | V | W | D | P |
| J | O | V | A | T | Q | W | Y | X | T | L | L | L | X | T |
| T | N | N | N | O | I | T | S | E | U | Q | K | S | A | J |
| C | T | B | T | S | O | L | U | T | I | O | N | K | O | K |
| A | A | H | V | R | Y | H | T | A | P | M | E | C | K | O |
| T | S | D | O | B | O | A | A | Q | H | O | S | W | S | S |
| N | S | Q | O | S | D | L | V | B | W | V | U | K | D | B |
| O | U | A | A | A | I | N | E | N | A | J | P | U | H | K |
| C | M | W | W | S | E | P | E | M | R | A | B | I | J | K |
| E | E | P | T | U | A | R | B | P | O | W | W | H | Y | S |
| Y | N | E | A | T | S | M | I | L | E | T | V | T | B | R |
| E | N | L | I | H | K | I | A | L | S | Q | I | W | S | S |
| U | H | E | I | J | M | Z | D | T | G | L | W | O | I | B |
| H | N | P | L | F | A | J | D | B | C | F | N | E | N | I |
| T | D | I | X | S | P | F | Q | E | J | C | B | O | D | L |
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