Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | B | U | F | O | G | M | H | Y | X | E | V | M | Y | H |
| G | N | T | O | I | T | G | B | X | H | E | L | D | K | P |
| B | L | O | O | N | G | C | M | N | L | T | Z | I | E | I |
| P | J | A | I | M | O | C | A | W | Q | W | A | V | M | H |
| V | S | N | B | T | C | I | P | T | L | P | I | P | M | S |
| N | M | Y | R | E | O | Q | T | H | N | B | M | D | M | R |
| J | O | Y | L | D | Z | M | P | S | X | O | Y | Q | D | E |
| T | N | E | I | T | A | P | E | B | E | Y | C | C | P | N |
| Y | S | M | N | E | T | S | I | L | V | U | S | E | K | W |
| J | E | M | U | S | S | A | T | N | O | D | Q | V | Y | O |
| Z | R | Y | P | E | R | C | Q | O | P | R | O | K | W | E |
| D | O | N | T | P | A | N | I | C | G | G | T | B | S | K |
| I | H | R | W | V | K | Q | K | V | O | O | H | N | X | A |
| U | J | J | E | A | Q | S | P | T | L | Q | R | N | O | T |
| X | J | O | N | S | O | L | U | T | I | O | N | Q | B | C |
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