Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | K | R | U | W | U | F | J | T | P | W | A | S | E | V |
| W | N | U | G | D | T | W | Y | Y | H | X | F | O | J | P |
| Y | M | O | P | N | V | C | H | F | P | F | D | L | R | I |
| L | Z | H | I | E | O | T | A | C | J | I | G | U | R | H |
| K | A | S | K | T | A | I | S | T | M | T | D | T | R | S |
| Q | S | D | C | P | O | G | T | Z | N | J | A | I | I | R |
| K | J | F | M | N | N | M | H | S | B | O | A | O | Y | E |
| T | N | E | I | T | A | P | E | B | E | A | C | N | V | N |
| C | S | E | N | E | T | S | I | L | W | U | V | E | V | W |
| I | E | M | U | S | S | A | T | N | O | D | Q | N | Y | O |
| N | O | Z | J | Y | M | G | P | I | S | R | W | K | P | E |
| G | E | V | G | H | I | L | R | C | P | S | T | U | S | K |
| P | W | S | J | J | L | O | R | D | L | W | C | N | T | A |
| C | J | D | J | J | E | K | J | X | C | V | M | M | O | T |
| C | I | N | A | P | T | N | O | D | N | I | O | Z | G | C |
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