Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | J | A | P | R | N | U | W | E | S | H | I | N | J |
| J | O | I | S | F | G | B | H | Y | R | K | S | N | D | G |
| K | U | N | H | E | M | U | S | S | A | T | N | O | D | G |
| T | J | R | T | S | O | L | U | T | I | O | N | I | E | D |
| E | E | D | J | R | R | V | I | H | C | F | H | T | Y | J |
| D | L | C | X | F | O | E | B | S | W | P | J | S | E | C |
| D | I | Y | I | I | S | L | N | B | T | L | U | E | C | U |
| M | M | H | M | N | I | B | E | W | Z | E | P | U | O | S |
| X | S | T | D | X | A | P | T | M | O | Y | N | Q | N | M |
| B | B | A | Z | J | A | P | F | L | O | E | I | K | T | J |
| Q | P | P | L | T | G | D | T | P | E | T | K | S | A | E |
| O | C | M | I | Q | H | J | L | N | Z | E | I | A | C | B |
| O | T | E | Z | Z | D | B | N | T | O | W | U | O | T | S |
| V | N | E | R | E | H | N | A | I | J | D | V | Z | N | W |
| T | U | C | J | B | C | L | Q | B | S | O | P | L | O | N |
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