Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | L | A | S | K | Q | U | E | S | T | I | O | N | A | R |
| V | E | I | O | M | B | R | A | K | T | G | O | Q | N | H |
| I | E | O | L | J | I | I | G | M | A | Z | R | O | Z | H |
| N | X | F | U | C | D | L | F | C | K | J | I | R | K | T |
| T | C | A | T | N | O | C | E | Y | E | T | D | A | U | S |
| S | E | P | I | C | I | T | X | T | O | B | O | V | K | R |
| K | M | V | O | Z | E | P | B | M | W | W | N | U | K | L |
| Q | U | I | N | S | Z | Q | E | H | N | S | T | E | I | F |
| F | S | H | A | I | A | L | P | W | E | N | P | M | B | R |
| S | S | Q | K | P | O | I | A | D | R | T | A | P | Q | Q |
| G | A | K | O | R | Z | S | T | G | S | L | N | A | I | M |
| J | T | K | T | J | A | T | I | S | H | T | I | T | O | W |
| Z | N | N | Z | U | X | E | E | H | I | K | C | H | D | H |
| S | O | C | I | C | G | N | N | O | P | Y | W | Y | H | V |
| C | D | E | Y | G | Y | L | T | O | X | B | X | C | M | A |
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