Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | K | M | P | W | T | O | Y | P | D | S | O | T | T |
| F | O | E | L | I | X | N | N | V | U | M | B | C | N | N |
| G | N | N | U | H | S | E | T | L | E | H | A | E | O | U |
| B | T | W | T | S | F | T | L | Y | M | T | I | I | H | Z |
| L | A | S | S | R | L | S | X | G | N | T | T | X | V | K |
| C | S | E | O | E | O | I | K | O | A | S | X | N | D | N |
| I | S | D | M | N | K | L | C | P | E | E | G | Z | S | N |
| N | U | Y | B | W | M | E | E | U | M | B | K | O | B | X |
| A | M | H | N | O | Y | B | Q | M | T | W | L | L | Z | R |
| P | E | T | K | E | U | K | Q | Z | O | U | F | F | Z | D |
| T | K | A | Z | K | S | X | M | W | T | T | F | U | L | F |
| N | I | P | N | A | M | D | E | I | L | U | I | U | V | W |
| O | A | M | L | T | I | Y | O | Y | B | I | K | O | Q | X |
| D | N | E | K | L | L | N | F | R | R | B | R | E | N | H |
| Z | L | R | V | I | E | U | L | K | E | A | W | E | L | J |
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