Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | Q | L | T | X | Q | F | B | K | O | X | K | P | K |
| F | N | S | N | S | C | Z | W | Y | E | Q | Y | D | I | O |
| O | Q | O | F | O | B | A | P | K | N | L | H | L | H | H |
| A | Q | L | I | P | I | X | T | Y | C | G | T | B | S | G |
| L | P | W | W | T | O | T | T | N | K | Y | A | V | R | P |
| D | G | D | A | Q | O | S | S | G | O | X | P | Y | E | C |
| F | P | Y | R | R | R | M | U | E | N | C | M | Q | N | I |
| T | N | E | I | T | A | P | E | B | U | M | E | R | W | N |
| B | A | A | N | E | T | S | I | L | G | Q | G | Y | O | A |
| V | R | R | I | H | W | P | J | O | O | T | K | B | E | P |
| D | B | C | N | W | N | I | Y | A | W | R | P | S | K | T |
| Q | C | J | N | O | I | T | U | L | O | S | T | W | A | N |
| N | T | K | U | S | M | I | L | E | T | E | A | N | T | O |
| D | M | W | V | R | E | M | U | S | S | A | T | N | O | D |
| D | K | W | F | L | N | T | D | R | L | I | Q | I | E | C |
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