Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | P | L | D | O | G | F | J | U | Y | T | K | S | T |
| Q | O | B | I | I | Y | A | N | Q | K | I | C | I | N | V |
| N | N | N | L | H | C | H | H | J | T | C | A | F | O | J |
| O | T | I | T | A | S | R | T | P | U | S | T | R | I | G |
| I | A | J | D | R | D | R | O | A | F | O | N | I | T | P |
| T | S | Y | Q | I | O | W | E | B | P | E | O | U | S | Z |
| U | S | E | P | U | N | L | B | N | I | M | C | I | E | G |
| L | U | M | H | Z | T | I | E | G | W | Z | E | G | U | H |
| O | M | X | E | A | P | S | P | M | A | O | Y | W | Q | W |
| S | E | W | O | L | A | T | A | C | O | G | E | F | K | H |
| T | D | B | M | D | N | E | T | K | W | T | I | K | S | W |
| W | G | F | U | J | I | N | I | P | L | D | I | M | A | L |
| R | Z | K | U | B | C | N | E | I | C | Z | I | O | M | T |
| L | R | Z | N | M | D | U | N | S | J | L | G | L | N | M |
| G | A | J | B | L | C | R | T | P | E | I | V | D | X | K |
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