Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | V | Z | Z | E | V | M | Q | N | T | Q | Z | S | F | G |
| D | O | N | T | A | S | S | U | M | E | N | X | Q | Y | J |
| O | X | N | Z | A | A | M | G | G | A | Y | K | N | D | W |
| N | N | R | T | Z | Q | I | E | K | D | Q | M | J | I | P |
| T | F | O | G | R | D | L | N | O | I | T | U | L | O | S |
| P | C | J | I | F | O | E | W | V | J | W | S | U | A | R |
| A | H | A | C | T | C | L | I | S | T | E | N | M | I | N |
| N | F | X | T | O | S | B | E | P | A | T | I | E | N | T |
| I | Y | L | T | N | W | E | I | M | F | T | T | B | O | S |
| C | X | J | H | V | O | W | U | J | O | I | D | O | F | A |
| G | E | M | L | Z | K | C | R | Q | I | T | D | T | H | X |
| K | Y | H | T | A | P | M | E | Z | K | X | I | L | P | H |
| K | G | W | U | S | W | H | R | Y | P | S | W | O | M | D |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | D |
| T | A | D | P | V | Y | O | R | X | W | K | N | I | L | Y |
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