Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | J | X | I | O | N | F | O | D | L | W | Q | O | Y | I |
| T | O | D | U | P | O | U | M | O | E | V | J | X | H | B |
| A | W | N | L | I | N | X | L | M | R | Y | S | P | Y | Q |
| K | S | T | T | O | R | N | S | I | P | C | O | K | D | B |
| E | C | K | Z | R | B | N | E | T | S | I | L | P | G | M |
| O | Y | I | Q | D | O | N | T | A | S | S | U | M | E | P |
| W | W | E | D | U | P | L | M | K | R | M | T | X | O | H |
| N | S | M | C | O | E | B | E | P | A | T | I | E | N | T |
| E | B | P | F | O | O | S | U | M | O | F | O | L | A | B |
| R | L | A | B | E | N | V | T | O | O | F | N | G | E | X |
| S | J | T | B | B | T | T | A | I | V | T | E | M | Y | Z |
| H | F | H | H | F | I | H | A | Z | O | Y | I | F | W | E |
| I | E | Y | O | O | O | B | V | C | L | N | D | O | J | E |
| P | P | D | X | L | P | D | A | F | T | I | O | E | N | N |
| W | L | C | I | N | A | P | T | N | O | D | O | X | C | M |
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