Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | Q | D | N | W | P | O | C | R | H | U | E | N | C |
| I | N | I | N | O | E | M | U | S | S | A | T | N | O | D |
| Y | L | E | A | E | S | D | O | M | A | I | T | N | T | O |
| N | N | X | I | B | T | L | F | I | F | I | T | A | O | N |
| N | V | U | W | T | U | S | G | L | D | R | K | S | K | T |
| Q | C | H | Y | T | A | K | I | E | O | E | N | K | E | P |
| M | H | T | I | U | C | P | M | L | O | Y | G | Q | O | A |
| E | H | O | A | L | R | C | E | W | L | E | U | U | P | N |
| J | N | X | D | G | S | M | N | B | M | C | V | E | Y | I |
| E | I | C | U | X | O | E | Z | P | V | O | Q | S | Y | C |
| C | Z | L | F | T | R | G | A | N | O | N | B | T | U | M |
| K | F | T | I | S | P | T | F | Q | L | T | E | I | Q | W |
| W | N | O | H | K | H | F | S | C | D | A | R | O | K | T |
| P | N | I | X | Y | P | Y | B | L | A | C | F | N | U | M |
| G | P | C | V | W | G | W | B | X | T | T | W | G | V | W |
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