Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | K | H | R | C | A | R | W | V | R | S | L | V | K | Y |
| B | N | P | H | S | K | Z | B | F | F | E | K | S | X | J |
| E | L | O | S | C | F | N | B | V | Y | L | X | H | P | T |
| B | D | D | I | U | F | D | O | E | F | I | R | I | V | G |
| N | L | R | P | T | H | D | C | I | S | M | H | A | O | F |
| T | T | C | T | N | O | O | E | N | T | S | V | M | E | B |
| Q | V | D | W | U | N | M | W | B | R | U | P | S | M | C |
| V | B | Z | U | T | E | M | E | E | C | D | L | M | U | E |
| D | H | K | A | A | N | P | N | L | O | W | X | O | S | Q |
| T | Y | C | Q | E | A | W | G | C | O | Z | V | S | S | T |
| J | T | V | T | T | O | Q | W | D | C | R | B | M | A | O |
| N | A | S | I | E | M | P | A | T | H | Y | T | B | T | P |
| N | I | E | K | Y | T | P | W | B | K | T | N | N | N | B |
| L | N | A | S | K | Q | U | E | S | T | I | O | N | O | N |
| T | T | P | J | L | C | I | N | A | P | T | N | O | D | C |
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