Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | Z | V | Y | U | J | C | C | M | H | Z | E | W | T |
| D | O | N | T | A | S | S | U | M | E | E | N | K | N | Y |
| O | T | N | O | R | U | M | O | Y | D | E | F | E | L | E |
| N | Y | A | T | B | E | I | M | L | T | F | I | P | M | F |
| T | O | S | K | R | F | L | P | S | U | T | M | Q | T | X |
| P | J | K | U | E | O | E | I | Y | A | T | U | I | K | Y |
| A | K | Q | I | Y | O | L | F | P | N | G | I | D | E | Z |
| N | K | U | R | E | Q | W | E | X | S | T | Z | O | N | P |
| I | F | E | V | C | M | B | N | M | N | P | B | T | N | L |
| C | E | S | T | O | G | P | B | E | O | Q | E | K | P | V |
| U | D | T | X | N | S | Z | A | J | R | T | O | T | M | Y |
| X | C | I | O | T | U | D | G | T | X | S | I | N | B | Y |
| S | B | O | Y | A | P | O | Q | R | H | Z | H | O | L | G |
| P | Y | N | U | C | D | N | K | Q | G | Y | U | I | N | V |
| L | R | X | P | T | F | H | M | K | A | Y | R | K | P | W |
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