Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | D | R | G | T | P | V | G | D | W | T | M | A | P | T |
| L | N | N | P | X | S | L | A | I | P | U | J | I | N | O |
| W | I | O | L | V | D | O | R | K | P | W | H | E | R | B |
| P | C | I | I | M | O | E | L | I | M | S | I | A | Q | F |
| U | D | T | E | T | A | K | Q | J | R | T | T | R | W | T |
| J | K | S | R | Q | O | O | H | E | A | H | K | F | C | C |
| F | J | E | T | Z | F | M | N | P | K | Z | W | A | T | I |
| D | M | U | U | Z | D | W | E | M | P | A | T | H | Y | N |
| G | G | Q | M | N | O | B | C | L | Y | N | B | H | F | A |
| J | K | K | X | E | W | W | I | Q | O | L | N | Z | V | P |
| O | V | S | K | R | W | S | M | C | X | R | C | V | C | T |
| O | K | A | O | C | T | L | E | T | B | U | T | F | T | N |
| F | T | I | T | E | U | Y | J | W | J | G | G | N | E | O |
| A | W | H | N | Y | E | M | U | S | S | A | T | N | O | D |
| H | O | S | O | L | U | T | I | O | N | X | L | S | T | C |
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