Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | I |
| D | O | N | T | A | S | S | U | M | E | Y | N | S | Q | O |
| B | N | N | I | Z | J | M | F | F | L | E | F | K | G | L |
| Q | P | W | T | D | U | I | S | L | T | C | O | Q | M | I |
| K | D | U | U | R | R | L | F | S | K | O | X | U | D | V |
| I | B | D | S | G | O | E | I | U | F | N | J | E | U | H |
| M | N | O | I | T | U | L | O | S | X | T | C | S | H | L |
| T | N | E | I | T | A | P | E | B | H | A | D | T | M | C |
| Y | A | D | S | R | F | M | F | M | E | C | B | I | T | O |
| X | L | V | E | M | P | Z | I | Q | O | T | V | O | F | H |
| O | S | D | G | A | V | R | B | U | Y | T | F | N | O | T |
| U | O | N | T | R | W | K | O | P | D | E | I | Q | I | V |
| S | S | H | I | A | G | D | Z | Q | B | G | F | O | A | H |
| B | Y | B | R | N | G | I | T | F | X | Y | D | R | N | J |
| S | P | D | O | N | T | P | A | N | I | C | F | C | P | B |
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