Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | H | Y | F | N | E | A | R | A | G | I | J | S | H | C |
| P | N | T | N | G | E | M | U | S | S | A | T | N | O | D |
| I | T | E | A | E | U | Y | V | U | E | A | O | N | E | O |
| N | W | O | I | K | T | F | E | M | P | A | T | H | Y | N |
| W | O | I | X | T | E | S | Z | C | G | R | Y | B | J | T |
| Z | K | I | H | E | A | O | I | X | O | V | N | O | Z | P |
| N | I | N | T | K | S | P | W | L | I | N | G | A | N | A |
| G | I | A | J | S | T | H | E | N | V | K | T | H | Q | N |
| B | M | G | D | C | E | M | I | B | E | Q | X | A | C | I |
| F | J | N | A | U | O | U | N | B | F | R | J | D | C | C |
| A | V | G | Y | T | Z | Z | Q | D | O | O | S | Y | V | T |
| Z | Z | N | I | W | O | Y | A | K | N | A | M | H | R | V |
| K | S | O | L | U | T | I | O | N | S | J | I | T | I | P |
| M | N | Z | X | E | G | S | L | Q | R | A | L | S | D | P |
| G | T | I | W | R | I | V | E | Y | T | O | E | J | U | F |
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