Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | B | C | E | V | Y | C | E | P | M | I | S | P | O | B |
| P | D | B | L | T | H | S | X | P | M | N | X | U | N | S |
| D | I | J | I | O | T | G | B | A | E | L | E | O | E | N |
| K | U | H | M | K | A | X | L | H | H | A | I | U | Z | O |
| P | N | Q | S | P | P | J | N | Z | L | T | I | T | C | I |
| K | E | K | G | R | M | N | B | O | O | O | K | U | H | T |
| T | M | Y | F | Q | E | B | M | M | I | V | T | Y | N | S |
| Q | U | D | E | T | W | N | E | Y | I | T | C | U | Y | E |
| L | S | D | F | C | E | L | W | P | D | W | U | U | H | U |
| V | S | B | F | V | O | K | I | O | A | M | H | L | S | Q |
| O | A | I | K | R | W | N | X | S | E | T | O | Y | O | K |
| B | T | C | T | S | I | K | T | U | T | K | I | L | M | S |
| P | N | N | J | G | J | Q | R | A | I | E | A | E | D | A |
| X | O | Q | H | T | B | K | R | J | C | Z | N | T | N | R |
| C | D | O | N | T | P | A | N | I | C | T | V | O | K | T |
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