Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | F | D | J | P | R | P | L | J | V | J | T | U | R | C |
| W | K | V | N | G | E | M | U | S | S | A | T | N | O | D |
| S | U | G | W | E | P | Z | A | W | F | G | A | N | X | O |
| U | W | K | B | Q | T | Q | D | S | W | L | T | B | Z | N |
| I | F | C | R | A | I | S | V | D | L | R | N | E | E | T |
| D | F | P | F | V | J | L | I | E | O | O | E | T | O | P |
| O | N | N | Y | T | I | B | D | L | I | C | C | M | W | A |
| D | J | O | I | Z | P | L | E | T | R | A | U | M | E | N |
| H | T | I | Y | Y | R | M | S | P | T | Q | Q | E | Y | I |
| R | T | T | Y | G | O | E | P | N | A | K | N | H | F | C |
| F | G | U | H | T | U | S | O | O | Z | T | T | T | E | Y |
| O | C | L | I | Q | C | C | V | P | P | A | I | L | N | D |
| K | J | O | K | G | E | L | C | O | P | T | I | E | U | K |
| Q | N | S | V | Y | I | U | H | M | E | M | Q | A | N | L |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | T |
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