Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | A | S | K | I | F | G | T | Z | P | B | J | C | G | D |
| I | N | O | T | D | G | R | N | N | P | S | I | W | Y | A |
| Z | V | O | J | N | V | X | E | X | P | Z | A | H | E | K |
| C | N | O | I | X | N | A | I | Q | F | H | T | P | N | N |
| T | Q | O | B | T | T | J | T | G | H | A | C | E | O | A |
| Z | C | Y | I | E | O | G | A | A | P | I | T | I | E | B |
| E | X | A | Z | T | I | M | P | M | W | S | T | Y | M | R |
| S | J | C | T | U | S | E | E | H | I | U | M | R | U | S |
| B | R | U | R | N | D | E | B | L | L | B | N | R | S | E |
| R | N | K | E | E | O | G | U | O | O | I | Z | B | S | F |
| A | Q | Q | L | O | K | C | S | Q | D | R | A | D | A | O |
| U | X | I | I | I | S | E | E | N | K | P | T | S | T | Y |
| G | E | W | M | G | I | F | H | Y | E | S | I | N | N | B |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | N |
| D | Y | L | J | Z | C | I | N | A | P | T | N | O | D | C |
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