Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | E | I | P | X | A | U | R | X | O | R | Y | E | T | A |
| T | U | L | H | J | P | D | Q | I | V | H | D | K | N | R |
| C | R | C | I | F | I | V | K | D | T | F | L | O | S | U |
| A | F | I | H | M | H | Q | E | A | G | K | I | U | W | P |
| T | U | N | N | K | S | Y | P | X | N | T | U | K | Y | S |
| N | E | A | W | N | R | M | Y | N | O | V | H | R | E | O |
| O | M | P | G | M | E | G | B | M | I | W | V | F | N | L |
| C | U | T | Z | Y | N | C | E | R | T | L | S | P | X | U |
| E | S | N | F | U | W | L | P | U | S | N | D | Y | H | T |
| Y | S | O | B | I | O | I | A | M | E | Z | T | S | Y | I |
| E | A | D | M | R | E | S | T | S | U | S | W | H | S | O |
| F | T | T | T | Y | K | T | I | D | Q | E | O | V | B | N |
| X | N | N | P | Y | A | E | E | M | K | L | B | I | F | O |
| W | O | Z | J | C | T | N | N | O | S | O | Z | L | S | A |
| C | D | C | E | F | T | C | T | C | A | M | F | L | I | P |
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