Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | D | H | F | U | O | R | P | L | P | S | J | V | T |
| D | O | N | T | A | S | S | U | M | E | Q | N | M | N | C |
| O | T | N | V | Q | M | M | O | P | C | E | C | E | I | A |
| N | G | A | T | X | P | I | D | L | T | M | I | X | C | K |
| T | H | S | K | R | Y | L | A | S | U | T | N | B | H | J |
| P | Y | K | N | E | O | E | I | Y | A | T | X | Z | F | J |
| A | G | Q | T | Y | O | L | T | P | C | G | I | X | L | K |
| N | B | U | G | E | F | W | E | Q | P | D | J | O | T | Z |
| I | L | E | K | C | M | B | N | M | D | E | Q | L | N | B |
| C | I | S | E | O | F | P | Q | E | O | U | B | U | G | B |
| T | V | T | A | N | H | M | A | I | R | T | Q | F | U | V |
| S | O | I | Q | T | C | G | P | T | M | S | I | B | V | U |
| C | H | O | B | A | O | Z | A | O | H | U | H | O | X | Z |
| O | P | N | G | C | H | M | D | Q | I | Y | D | I | N | D |
| V | Q | I | T | T | F | Y | C | B | B | Y | Q | A | P | F |
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