Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | F | V | V | N | C | I | N | A | P | T | N | O | D | C |
| Z | A | K | S | H | T | W | R | T | K | N | M | O | O | Y |
| T | V | K | K | H | Y | O | W | M | E | J | N | N | N | R |
| A | S | K | Q | U | E | S | T | I | O | N | T | J | T | K |
| K | P | W | K | B | Z | Q | O | V | J | R | P | D | A | B |
| E | M | P | A | T | H | Y | G | L | O | V | L | C | S | I |
| O | Y | D | Q | H | N | B | D | L | U | X | P | E | S | Y |
| W | B | E | Y | E | Y | E | E | N | I | T | D | M | U | K |
| N | Y | B | C | R | G | M | K | P | B | S | I | E | M | N |
| E | D | L | Q | O | O | X | U | Q | A | L | T | O | E | G |
| R | A | K | E | T | N | N | T | D | E | T | V | E | N | A |
| S | J | Z | I | S | E | T | N | G | O | U | I | E | N | C |
| H | X | O | G | E | T | G | A | L | Z | U | T | E | L | I |
| I | N | F | L | C | F | E | Y | C | Y | J | I | T | N | Z |
| P | V | T | X | G | M | U | Q | D | T | V | P | W | E | T |
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