Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | X | E | T | B | H | R | O | S | B | Y | G | P | D | A |
| C | N | Y | C | P | G | C | H | A | Y | Z | I | W | N | X |
| I | O | G | A | P | Q | P | B | H | J | H | A | O | L | R |
| N | I | A | T | K | U | Y | T | R | S | M | I | L | E | Y |
| A | T | T | N | U | Q | A | C | R | I | T | Q | D | Y | I |
| P | S | Q | O | H | P | H | E | W | O | U | C | U | V | I |
| T | E | K | C | M | O | N | G | M | Z | C | P | S | V | W |
| N | U | I | E | K | W | B | E | P | A | T | I | E | N | T |
| O | Q | T | Y | O | L | L | I | S | T | E | N | Y | S | B |
| D | K | Y | E | M | O | E | U | E | B | E | Y | N | V | P |
| W | S | K | H | R | X | P | C | M | F | C | K | U | K | B |
| U | A | G | T | S | O | L | U | T | I | O | N | J | Q | V |
| T | X | N | P | G | H | T | U | I | A | B | D | U | E | G |
| D | O | N | T | A | S | S | U | M | E | R | L | V | F | C |
| C | T | N | K | C | K | M | X | I | X | E | Q | W | A | O |
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