Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | R | A | O | X | S | H | U | B | V | S | A | E | P | C |
| E | E | N | D | M | E | D | T | E | U | O | Q | I | O | E |
| Y | D | O | N | T | A | S | S | U | M | E | H | N | V | G |
| E | O | I | N | O | I | T | U | L | O | S | T | P | F | G |
| C | N | T | D | K | D | P | E | S | R | R | C | G | C | T |
| O | T | S | M | I | L | E | R | E | O | R | S | Z | P | I |
| N | P | E | F | T | K | B | N | L | I | S | T | E | N | C |
| T | A | U | R | O | Q | W | E | M | P | A | T | H | Y | R |
| A | N | Q | U | N | O | M | U | P | W | M | O | M | O | X |
| C | I | K | D | E | O | W | V | C | A | I | E | G | G | F |
| T | C | S | K | T | J | W | A | T | B | T | D | J | B | L |
| U | G | A | I | M | C | B | L | F | N | O | I | X | H | D |
| B | T | O | S | U | A | V | Q | O | U | K | P | E | M | I |
| Y | N | F | M | D | Y | L | L | W | P | F | P | E | N | F |
| L | W | F | V | P | G | Y | K | Z | J | E | E | A | F | T |
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