Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | S | U | J | A | I | G | M | N | S | U | X | O | T |
| D | O | N | T | A | S | S | U | M | E | G | N | P | N | N |
| O | N | N | G | D | K | F | K | T | J | O | I | E | S | J |
| N | O | O | T | V | U | X | W | P | I | H | I | O | N | X |
| T | I | A | N | R | Q | J | W | T | S | T | V | N | L | G |
| P | T | S | P | H | O | K | U | R | A | U | N | U | U | N |
| A | S | M | I | L | E | L | E | P | A | M | G | G | H | A |
| N | E | W | Q | V | O | N | E | M | P | A | T | H | Y | C |
| I | U | N | W | S | W | B | G | M | W | P | R | K | L | F |
| C | Q | K | P | O | G | W | A | Y | O | U | F | S | D | C |
| R | K | S | E | W | B | M | D | M | P | T | H | W | F | U |
| O | S | K | O | N | E | T | S | I | L | K | I | A | M | E |
| A | A | X | T | P | P | Z | D | X | S | Y | K | O | T | C |
| T | J | H | P | T | H | K | N | J | V | G | G | S | N | O |
| Q | U | T | C | A | T | N | O | C | E | Y | E | K | O | R |
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