Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | O | I | Z | D | C | Q | K | I | G | C | A | X | A | C |
| R | J | E | N | V | E | M | U | S | S | A | T | N | O | D |
| N | T | W | X | E | D | Y | G | Q | V | X | F | N | X | O |
| O | B | A | S | J | T | O | E | S | Q | U | T | T | Z | N |
| I | T | S | K | R | W | S | H | C | W | R | A | C | M | T |
| T | E | K | U | E | E | N | I | R | O | A | P | N | X | P |
| U | N | Q | E | C | O | B | H | L | J | N | R | P | X | A |
| L | Q | U | A | J | M | W | E | M | P | A | T | H | Y | N |
| O | P | E | P | M | P | M | N | P | U | M | S | A | K | I |
| S | H | S | H | C | O | T | L | E | A | S | X | Y | C | C |
| K | E | T | B | T | A | L | I | X | R | T | O | C | B | T |
| N | S | I | I | J | G | E | L | I | M | S | I | Y | M | W |
| B | A | O | V | K | I | B | A | V | Q | S | H | E | Q | U |
| W | N | N | I | E | H | K | Y | Q | T | O | C | I | N | Q |
| E | J | C | T | M | R | T | E | C | Z | C | V | K | P | T |
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