Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | F | U | Y | U | C | I | N | A | P | T | N | O | D | C |
| N | E | T | S | I | L | G | Y | V | F | U | Y | S | O | P |
| T | Q | K | J | N | L | K | H | F | P | W | K | N | N | D |
| O | E | Y | E | C | O | N | T | A | C | T | T | P | T | S |
| Q | J | F | W | C | E | V | A | U | K | R | D | W | A | E |
| F | X | V | N | D | R | Q | P | V | O | B | F | O | S | H |
| Y | R | Q | Q | I | D | E | M | L | X | X | Y | J | S | Z |
| T | A | K | E | O | W | N | E | R | S | H | I | P | U | S |
| E | Y | R | R | U | E | M | V | P | M | K | J | W | M | E |
| C | V | A | E | G | O | T | N | E | I | T | A | P | E | B |
| D | W | D | X | T | O | A | V | M | L | V | S | S | G | T |
| Q | F | W | I | O | E | H | I | P | E | E | R | V | J | Q |
| P | X | O | N | O | I | T | S | E | U | Q | K | S | A | U |
| V | N | Z | F | I | Z | I | U | I | B | P | X | X | O | I |
| S | S | O | L | U | T | I | O | N | P | W | I | D | L | M |
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