Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | A | E | C | K | P | W | H | E | H | L | Y | X | Y | T |
| Y | N | T | O | C | I | N | A | P | T | N | O | D | M | C |
| E | N | O | A | S | K | Q | U | E | S | T | I | O | N | A |
| V | T | L | I | K | S | R | B | K | B | E | N | N | T | T |
| P | W | J | P | T | E | Z | C | C | Z | S | O | T | I | N |
| T | I | G | J | F | O | O | F | Y | Q | X | I | A | B | O |
| X | D | C | W | G | Q | M | W | B | U | C | T | S | R | C |
| G | Y | H | T | A | P | M | E | N | R | H | U | S | I | E |
| Y | S | A | X | W | H | P | N | L | E | V | L | U | K | Y |
| I | M | U | M | X | A | W | I | C | O | R | O | M | P | E |
| Q | N | M | G | T | R | S | I | R | N | R | S | E | A | O |
| Q | T | K | I | L | T | T | T | Z | H | M | T | H | I | O |
| Y | X | E | N | E | F | S | S | E | I | V | S | N | I | N |
| H | N | K | N | S | P | Z | F | L | J | J | K | D | O | P |
| T | X | E | I | H | Y | W | E | H | U | U | M | I | A | C |
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