Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | O | L | U | T | I | O | N | L | U | G | V | A | U | C |
| F | N | J | G | E | Z | X | T | D | S | M | D | T | Z | Y |
| L | N | O | I | T | S | E | U | Q | K | S | A | J | Q | O |
| V | J | X | I | Q | W | Q | I | S | Y | K | U | Q | X | L |
| W | O | D | M | T | B | D | O | X | E | I | H | U | I | T |
| S | G | D | M | X | O | X | X | O | D | M | D | J | C | C |
| L | O | J | E | H | C | M | W | B | V | B | S | A | L | I |
| F | D | I | L | C | Z | N | E | M | P | A | T | H | Y | N |
| W | N | O | I | Z | E | P | S | L | X | N | L | D | B | A |
| E | N | O | M | R | A | G | I | R | O | D | J | C | J | P |
| X | V | R | S | T | L | S | Y | C | C | R | W | F | H | T |
| J | I | H | I | X | T | S | E | K | S | N | T | T | Q | N |
| D | I | E | H | E | K | Y | Y | H | B | W | Y | N | E | O |
| P | N | J | N | T | E | M | U | S | S | A | T | N | O | D |
| T | E | F | U | T | V | C | N | A | G | S | S | L | Q | C |
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