Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | D | X | Z | W | T | E | M | J | M | Z | H | T | D | C |
| R | N | O | I | T | S | E | U | Q | K | S | A | S | O | C |
| G | G | H | U | N | O | E | K | G | E | K | I | N | N | E |
| T | C | A | T | N | O | C | E | Y | E | K | T | G | T | Q |
| C | Q | S | O | L | L | H | T | O | H | R | W | M | A | P |
| X | I | M | T | A | W | Z | W | U | O | G | V | N | S | H |
| U | A | X | X | I | D | N | B | L | X | B | F | N | S | C |
| U | B | V | Q | K | E | Q | E | E | I | C | H | R | U | I |
| T | Y | I | J | R | L | M | P | M | N | S | R | J | M | N |
| F | N | Y | S | X | O | S | A | T | P | J | T | N | E | A |
| U | G | H | M | T | K | L | T | P | N | A | C | E | Z | P |
| L | I | V | I | B | K | C | I | U | A | C | T | A | N | T |
| P | M | O | L | U | A | F | E | O | F | A | D | H | H | N |
| N | N | Z | E | Q | I | P | N | R | T | E | A | N | Y | O |
| I | E | W | N | N | O | I | T | U | L | O | S | G | K | D |
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