Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | D | N | T | C | I | N | A | P | T | N | O | D | C |
| S | N | I | N | P | C | I | O | K | W | W | D | C | O | M |
| X | S | E | H | E | S | A | G | I | R | B | H | N | N | B |
| X | L | F | I | S | T | K | T | Y | N | T | T | E | T | K |
| A | A | U | M | T | R | S | Z | N | H | R | Q | A | A | A |
| C | W | I | L | O | A | E | I | E | O | T | H | B | S | S |
| X | L | Q | N | D | Z | P | N | L | A | C | A | I | S | K |
| E | L | S | K | W | S | J | E | W | A | Y | E | P | U | Q |
| D | K | R | O | Z | Z | M | T | B | O | N | B | Y | M | U |
| Z | Z | W | H | L | O | T | N | M | F | E | I | C | E | E |
| I | A | R | X | T | U | X | C | O | O | V | K | W | B | S |
| C | J | X | I | N | H | T | O | T | K | E | S | A | P | T |
| L | V | O | U | M | Y | U | I | F | M | L | Q | N | T | I |
| I | N | I | Z | T | H | M | M | O | N | A | V | H | R | O |
| G | D | H | S | F | B | P | D | S | N | L | O | Y | E | N |
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