Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | I | L | C | X | V | O | T | D | H | T | V | X | A | W |
| V | U | A | Y | T | L | Y | C | L | O | A | G | Q | N | A |
| R | N | S | X | Z | Y | K | A | Y | F | X | P | O | E | N |
| Y | M | K | G | W | P | N | T | K | Y | E | I | X | M | W |
| V | V | Q | C | J | J | E | N | I | L | T | H | R | P | Z |
| C | B | U | W | M | N | T | O | D | O | Z | S | O | A | N |
| I | N | E | I | M | S | S | C | M | C | M | R | L | T | O |
| N | O | S | Z | J | S | I | E | Z | I | V | E | Q | H | I |
| A | A | T | C | K | W | L | Y | L | F | W | N | J | Y | T |
| P | L | I | P | I | O | U | E | F | W | S | W | L | X | U |
| T | C | O | W | R | D | E | B | Z | L | M | O | Z | W | L |
| N | I | N | T | T | N | E | I | T | A | P | E | B | V | O |
| O | Z | N | U | N | E | X | Q | V | X | J | K | H | Q | S |
| D | O | N | T | A | S | S | U | M | E | K | A | Z | J | L |
| C | Y | W | N | D | X | M | J | T | I | U | T | X | G | L |
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