Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | L | H | X | P |
| Q | O | E | Q | D | R | C | Y | B | C | T | W | Y | J | H |
| U | N | N | X | U | C | N | H | A | A | O | S | B | T | N |
| Z | T | N | T | F | L | Y | T | Q | N | N | X | A | X | O |
| Y | A | H | H | R | L | N | A | M | V | T | K | S | X | I |
| J | S | Z | C | G | O | D | P | Y | R | E | T | K | W | T |
| W | S | A | G | C | O | L | M | B | O | E | J | Q | F | U |
| G | U | N | E | A | I | K | E | W | B | R | Q | U | Y | L |
| M | M | Y | F | S | K | P | N | M | L | D | I | E | Y | O |
| E | E | P | T | L | A | E | X | O | O | N | K | S | C | S |
| K | E | E | R | T | R | H | N | V | H | T | I | T | B | A |
| V | N | S | I | S | M | I | L | E | S | H | I | I | C | R |
| A | E | E | H | G | T | P | V | X | V | Q | U | O | Y | W |
| I | N | I | G | O | U | B | C | Z | P | P | B | N | N | C |
| T | P | V | P | R | W | J | Z | U | Q | Q | B | N | R | Y |
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