Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | W | S | V | D | O | N | T | P | A | N | I | C | T |
| D | O | N | T | A | S | S | U | M | E | I | N | N | C | R |
| G | V | N | A | W | U | C | N | K | D | E | Y | A | K | W |
| D | G | P | T | K | V | P | C | J | T | Y | T | K | E | U |
| B | B | G | V | R | R | D | W | S | Z | N | D | L | M | C |
| D | H | Z | H | A | O | O | I | S | O | P | I | H | D | Q |
| U | W | S | Y | U | G | L | S | C | D | M | M | W | J | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | M | R |
| F | M | D | E | A | Y | Y | E | M | P | A | T | H | Y | N |
| A | S | K | Q | U | E | S | T | I | O | N | T | A | S | F |
| R | S | O | L | U | T | I | O | N | I | T | N | I | T | A |
| H | J | W | A | G | T | B | Y | I | N | F | I | A | E | W |
| B | E | P | A | T | I | E | N | T | R | Z | B | O | L | G |
| H | O | S | N | Y | B | C | J | C | V | E | Z | E | N | T |
| W | K | S | K | C | O | N | O | Y | R | Z | H | V | N | X |
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