Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | O | N | X | F | I | F | G | F | O | E | Q | M | B |
| I | N | V | M | O | U | O | Y | G | R | Z | N | Z | N | D |
| X | T | E | Y | X | O | Z | H | O | V | V | O | O | O | R |
| I | S | A | I | O | E | Z | T | T | A | M | I | R | I | S |
| A | O | T | K | T | S | H | A | Q | P | T | T | P | T | J |
| V | E | X | M | E | A | K | P | Y | O | Q | S | Y | U | W |
| Y | M | Y | M | J | O | P | M | M | C | I | E | Q | L | V |
| M | U | Q | E | N | E | W | E | I | Z | E | U | Y | O | Q |
| W | S | P | O | C | W | L | N | B | T | L | Q | C | S | K |
| H | S | C | G | W | O | A | I | E | C | I | K | R | Y | Z |
| L | A | Q | O | R | P | N | S | S | R | M | S | I | Z | F |
| X | T | S | T | T | G | V | T | Y | T | S | A | J | Z | L |
| W | N | N | N | E | V | T | W | A | X | E | H | C | L | E |
| J | O | O | Y | G | Z | H | V | P | C | F | N | I | Q | V |
| C | D | T | B | F | D | L | Z | V | Y | T | P | P | P | V |
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