Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | D | V | A | A | Y | X | B | M | E | E | X | Q | L | C |
| E | Y | L | N | E | E | M | U | S | S | A | T | N | O | D |
| D | S | H | O | E | V | K | X | C | H | D | M | N | W | O |
| N | B | U | T | W | T | C | A | A | M | U | T | N | N | N |
| P | Z | D | Z | A | B | S | S | G | U | R | J | O | E | T |
| K | K | Y | N | A | P | Q | I | S | O | F | I | R | C | P |
| J | X | H | H | O | X | M | B | L | S | T | U | A | O | A |
| T | N | E | I | T | A | P | E | B | S | H | T | S | X | N |
| H | I | J | F | R | A | M | C | E | G | N | O | A | H | I |
| I | O | W | C | Y | O | O | U | O | O | L | E | U | H | C |
| B | H | B | D | T | B | Q | E | C | U | A | L | Z | K | Y |
| A | D | J | I | M | K | F | E | T | W | O | I | G | V | J |
| W | D | O | H | S | L | Y | I | D | B | L | M | F | R | G |
| I | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| W | V | L | T | S | N | W | W | R | U | R | T | P | K | U |
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