Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | F | U | C | Q | E | P | D | T | V | P | O | W | U | G |
| D | N | T | Y | C | I | N | A | P | T | N | O | D | F | N |
| O | B | O | A | S | K | Q | U | E | S | T | I | O | N | C |
| V | J | T | I | K | Y | I | C | B | M | W | N | N | K | B |
| T | W | X | C | T | E | T | B | S | I | K | O | T | K | A |
| Y | I | F | L | A | O | O | I | Y | L | C | I | A | N | D |
| N | S | P | J | V | T | M | W | B | E | G | T | S | Z | G |
| G | X | Q | W | J | J | N | E | N | E | M | U | S | N | W |
| R | P | T | H | T | C | P | O | L | E | R | L | U | M | X |
| V | Y | F | N | Q | A | G | I | C | O | R | O | M | O | J |
| L | V | F | G | T | A | S | D | B | E | R | S | E | I | Z |
| K | A | T | I | D | T | S | R | S | R | Y | T | H | Z | K |
| C | R | E | F | E | Y | H | T | A | P | M | E | N | I | O |
| S | N | Y | N | D | E | R | Z | M | N | J | T | F | O | P |
| T | G | X | B | H | K | A | I | K | C | W | F | U | W | C |
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